Intro

We are proud to offer international shipping services that currently operate in Australia, New Zealand, United Kingdom, and the United States of America. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

 

Australia Shipping Times

All jewellery is made to order. Please expect a wait time of 1-2 weeks until your jewellery is made and dispatched.

PLEASE NOTE: Batblood is run by one human! There may at times be delays in processing your order so please be patient. Express postage orders are top priority. If you'd like an update on your order please do not hesitate to contact contact@batblood.com.au or DM us on instagram: @batbloodchains

Shipping Costs

The cost of shipping may fluctuate from previously depicted values found in promotional material, on the site and on product pages. This is primarily determined by carrier rates, as well as the volume and weight of the order.

Batblood is not yet legible for bulk shipping discounts. As such, shipping costs may fluctuate reasonably.

We endeavor to keep the cost of shipping as low as possible, typically offering free shopping over a nominated order value threshold. Alternatively, we may offer discounted shipping in conjunction with limited time promotional offers.

 

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location and *Estimated Shipping Time
Australia 2-8 Business days
New Zealand 4-14 Business days
United Kingdom 10-25 Business days

*All of these times do not include the processing time it takes for your order to be made. 

Please note, all orders are handmade and can take a total of 1-2 weeks before the item is shipped. Express postage orders are priority and can be expected to dispatch 1 week after ordering.

Batblood is run by one person so please be patient as a lot of time, love and care is put into the chains to ensure you get the best quality possible. Feel free to email contact@batblood.com.au if you have any concerns or questions!

 

Do you ship worldwide?

Yes. We provide shipping to a limited number of continents and countries around the world. There are some locations we are unable to ship to.

We endeavor to increase our service area so that more of you may enjoy the luxury of Batblood. We currently service the following countries: 

Australia, New Zealand, United Kingdom, and the United States of America.

 

Do you provide tracking information?

Yes, you will receive tracking information as soon as your chain has been posted. You will receive an email confirmation once processed. You can expect your tracking to be available 1-2 weeks after ordering.

 

Terms and Conditions

Some delays may occur beyond the influence of Batblood.

All customers must complete their payment before orders are processed, picked, packed and dispatched.

Tracking will be made available, dependent on the nominated carrier selected.

Shipping costs are calculated at checkout.

Liability

Any issues relevant to LOSS/DAMAGE in transit are not the responsibility of Batblood. Batblood is not required to provide a replacement/store credit/refund/any other substitute. However, out of goodwill, Batblood may offer a replacement, store credit, or refund on a case-by-case basis at their sole discretion. All loss and damage queries must be directed to the nominated carrier directly as responsibility for the order is transferred to the carrier once the order has been dispatched.

If you have any other questions, please contact us and we will do our best to help
you out.